Shipping policy
Claire Expressions Shipping Policy
Thank you for shopping with Claire Expressions! 💙 Because many of our physical products are made or customized especially for you, please allow time for your order to be created, prepared, and shipped.
PROCESSING TIMES
Physical products are typically processed within 3–7 business days before shipment.
Custom or personalized orders may require additional processing time depending on the complexity of the design, order quantity, product availability, and current order volume.
Processing time is separate from shipping/transit time.
If an order requires customer approval, additional information, photographs, names, or other personalization details, processing may not begin until all necessary information has been received.
SHIPPING & DELIVERY
Once your order has been completed and shipped, delivery time will depend on the shipping carrier, destination, and shipping method selected or provided.
Estimated delivery dates are estimates and are not guaranteed. Carrier delays, weather, holidays, and other circumstances outside the control of Claire Expressions may affect delivery.
When tracking is available, tracking information will be provided after your order ships.
PLEASE CHECK YOUR SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping address, contact us immediately at ClaireCustomcreations9@gmail.com.
We will make every reasonable effort to correct the address before shipment, but changes cannot be guaranteed once an order has been processed or shipped.
Additional shipping charges resulting from an incorrect or incomplete address provided by the customer may be the customer's responsibility, where permitted by law.
LOST, DELAYED OR MISSING PACKAGES
Once a package has been transferred to the shipping carrier, delivery is subject to the carrier's operations.
If your tracking information shows an unexpected delay or your package appears to be missing, please contact us at ClaireCustomcreations9@gmail.com so we can help determine the appropriate next steps.
If tracking shows a package as delivered but you cannot locate it, please first check:
- Around your delivery location
- With household members
- With neighbors, when appropriate
- With your apartment or property management office, if applicable
- With the shipping carrier
Please also contact Claire Expressions if the issue remains unresolved.
DAMAGED ORDERS
If your physical product arrives damaged, please contact ClaireCustomcreations9@gmail.com as soon as reasonably possible after delivery.
Include your order number, a description of the damage, photographs of the damaged product, and photographs of the shipping packaging.
Please keep the product and packaging until the issue has been reviewed.
Eligible damaged or defective orders will be handled according to our Refund & Return Policy.
CUSTOM & PERSONALIZED ORDERS
Please carefully review all personalization information before submitting your order.
Production and shipping delays caused by missing or incorrect customization information may extend the estimated processing time.
Once production has begun, changes or cancellations may not be possible.
DIGITAL PRODUCTS
Digital products are not shipped.
Digital designs, digital collections, bundles, planners, and Customer Vault access are delivered electronically according to the instructions provided with the applicable product.
If you purchased a digital product and are waiting for a physical package, please review the product listing to confirm whether your purchase was digital or physical.
If you have trouble accessing a digital purchase, contact ClaireCustomcreations9@gmail.com.
SHIPPING COSTS
Applicable shipping charges will be displayed during checkout before your order is completed.
Any available shipping promotions, discounts, or free-shipping offers are subject to the terms displayed at the time of purchase.
MULTIPLE ITEMS
Orders containing multiple products may occasionally arrive in separate packages or at different times.
When applicable, separate tracking information may be provided.
HOLIDAYS & HIGH-VOLUME PERIODS
Processing and carrier delivery times may be longer during holidays, sales, new product launches, or periods of unusually high order volume.
We appreciate your patience while your Claire Expressions order is being created and prepared.
QUESTIONS ABOUT YOUR ORDER?
We're happy to help with shipping questions or concerns.
Claire Expressions
📧 ClaireCustomcreations9@gmail.com
Made with you in mind. 💙