Refund policy

Claire Expressions Refund & Return Policy

Thank you for shopping with Claire Expressions! 💙 Each order is important to us, and we want you to be happy with your purchase. Because we offer both digital products and customized physical products, refund and return eligibility varies depending on the type of product purchased.

DIGITAL PRODUCTS

Due to the nature of digital products, digital downloads are generally non-refundable once they have been delivered, downloaded, or accessed.

This includes:

Individual digital designs
Digital design bundles
Digital collections
Customer Vault purchases/access
Digital planners and other downloadable products

Please carefully review the product description and compatibility requirements before purchasing.

If you experience a technical issue with a file, receive the incorrect file, or are unable to access your purchase, please contact Claire Expressions. We will make reasonable efforts to correct the issue and ensure you receive the product you purchased.

Duplicate purchases or other exceptional circumstances will be reviewed individually.

CUSTOMER VAULT

Because the Claire Expressions Customer Vault provides access to a digital library, Vault purchases are generally non-refundable once access has been provided.

Vault access includes the eligible designs currently included in the Vault as well as eligible future designs added to the Vault, subject to the Customer Vault Terms.

Purchasing Vault access does not guarantee that every product, custom design, commissioned design, licensed design, or future product created or sold by Claire Expressions will be included.

CUSTOM & PERSONALIZED PRODUCTS

Custom and personalized products are made specifically for you. Because of this, customized or personalized products generally cannot be returned or exchanged because of a change of mind, incorrect personalization information supplied by the customer, or an incorrect product/design selection made by the customer.

Please carefully review names, spelling, colors, sizing, and other customization information before submitting your order.

If Claire Expressions makes an error in fulfilling your customization, please contact us so we can make it right.

DAMAGED, DEFECTIVE OR INCORRECT PHYSICAL ITEMS

Please inspect your order when it arrives.

If your physical product arrives damaged, defective, or materially different from what you ordered, contact us as soon as reasonably possible after delivery.

Please include:

Your name and order number
A description of the problem
Clear photographs of the product
Photographs of the packaging if the item was damaged during shipment

After reviewing the issue, Claire Expressions may provide an appropriate resolution, such as a replacement, correction, or refund, depending on the circumstances.

Please do not discard a damaged product or its packaging until your claim has been reviewed.

NON-CUSTOM PHYSICAL PRODUCTS

If an eligible, non-custom physical product is accepted for return, please contact Claire Expressions before sending anything back.

Products must generally be returned unused, unworn, and in their original condition and packaging. Proof of purchase may be required.

Customers should not return products without first receiving return instructions.

CANCELLATIONS

If you need to cancel a physical product order, please contact us as soon as possible.

Once production or customization has begun, cancellation may no longer be possible.

Digital orders generally cannot be canceled after the digital content or access has been delivered.

COLOR & SUBLIMATION VARIATIONS

Please note that colors displayed on a screen may vary from the final physical or printed product due to differences in monitors, printers, sublimation ink, materials, heat settings, and other equipment.

Minor color variations are not necessarily considered defects.

For digital files, customers are responsible for confirming that the file dimensions, format, software, printer, and equipment are appropriate for their intended project.

REFUNDS

When a refund is approved, it will generally be issued to the original payment method. Processing times after a refund is issued may vary depending on your bank or payment provider.

Original shipping charges and return shipping costs may be non-refundable except where the return results from an error by Claire Expressions or where otherwise required by law.

YOUR LEGAL RIGHTS

Nothing in this policy is intended to limit any rights or remedies that cannot legally be excluded or limited under applicable consumer-protection law.